Refund policy

Last updated: 2026/2/4

This policy explains returns, refunds, and how we handle damaged/incorrect items for purchases made on northcalfurnituregallery.com.

1) Return Window

• You may request a return within 30 days of delivery.

2) Return Eligibility
To be eligible for a return (unless the item is defective or we made an error), the item must:

• Be unused and in original condition

• Include original packaging and included components where applicable

• Include proof of purchase (order number/receipt)

3) Non-Returnable Items
Some items may be non-returnable, including items clearly marked as Final Sale / Non-Returnable at the time of purchase. If an item is non-returnable, it will be stated on the product page or at checkout.

4) How to Start a Return
Email info@northcalfurnituregallery.com with:

• Order number

• Item(s) you want to return

• Reason for return

• Photos (required for damaged/defective items)

Please do not send items back without receiving return instructions.

5) Return Shipping Costs & Fees (Clear Responsibility)

• Non-defective returns (e.g., change of mind / ordered by mistake):

  • Customer is responsible for the return shipping cost.

  • We do not provide free return shipping for non-defective returns unless we explicitly state otherwise in writing.

  • We recommend using a trackable and insured shipping service. The customer is responsible for the package until it is received and inspected by us.

• Original shipping charges:

  • Shipping fees paid at checkout (if any) are non-refundable after the order has shipped.

  • If your order qualified for free shipping, there was no outbound shipping fee paid to refund.

• Damaged / defective / incorrect item (our error):

  • If the issue is confirmed after review, we will provide instructions and an appropriate resolution, which may include a prepaid return label, replacement, refund, or other solution (as applicable).

  • Do not ship items back without written instructions from us.

• Refused delivery / incorrect or incomplete address:

  • If a shipment is refused or returned due to an incorrect/incomplete address provided at checkout, carrier return fees and/or additional shipping costs may be deducted from the refund (where permitted), or the order may be treated as a return request subject to eligibility review.

6) Damaged / Defective / Incorrect Items
If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Provide clear photos of the item and packaging
  We will review and assist with a resolution as applicable.

7) Refund Processing Time

• After a return is received and inspected (or a refund is otherwise approved), refunds are issued to the original payment method.

• Refunds are typically processed within 10 business days after approval.

• Your bank/card issuer may take additional time to post the credit.

8) Exchanges
If you would like an exchange, contact us. Exchanges are subject to availability and eligibility review.

9) Cancellations

10) Limited Warranty

Contact
NorthCal Furniture Gallery (NorthCal Furniture Gallery LLC)
Tel: +1 916-666-1807
Email: info@northcalfurnituregallery.com